Questions and answers
How late can I order for same-day delivery?
Order before 3pm Lagos time and we can deliver the same day to any area marked as same-day. Items baked or made to order, such as cakes, need at least a day's notice. Checkout only shows dates we can actually meet.
Is delivery really free within Victoria Island?
Yes. Delivery within Victoria Island is free on every order, with no minimum spend. For other parts of Lagos, the exact delivery fee is shown at checkout before you pay.
How do I get 10% off my first order?
You do not need a code. Enter your email and phone number at checkout, and if it is your first order on our website, the 10% comes off automatically. It cannot be combined with other discount codes, and you always get whichever saves you more.
I do not have their address. Can I still send flowers?
Yes. Choose the handle option at checkout and give us the person's Instagram, WhatsApp or X handle. We will reach out, confirm where to deliver, and keep your name out of it if you want to stay anonymous.
Can I send flowers anonymously?
Yes. Tick the anonymous option at checkout and we will not tell the recipient who sent the gift. Your details stay with us and are only used to update you about the order.
How do voice notes work?
Record a short message at checkout, free of charge. We print a code on the card that goes with your gift, and your recipient scans it with their phone camera to hear your voice.
How can I pay?
You can pay securely online by card, bank transfer or USSD through Paystack. Direct bank transfer to our account is also available. For a direct transfer, we start preparing your order as soon as the payment is confirmed.
What if something is wrong with my order?
Tell us within 24 hours of delivery and send a photo with your order number on WhatsApp. We will replace it or refund you, as appropriate. See our returns and refunds page for details.
Can I collect my order in person?
Yes. Choose store collection at checkout and collect it free of charge from 1436 Sanusi Fafunwa Street, Lagos, Nigeria. You are also welcome to walk in and choose something on the day.
Do you handle weddings, events and corporate gifting?
Yes. Send us the details through our corporate and events page or on WhatsApp, and we will come back to you with ideas and a quote.