Returns and refunds

If something is wrong

If your order arrives damaged, is not what you ordered or is not fresh, tell us within 24 hours of delivery. Please send a photo of the item and your order number on WhatsApp to +234 802 310 0816. We will offer a replacement or a refund, as appropriate.

What we cannot take back

Because flowers and cakes are perishable, we cannot accept returns of these items if you have simply changed your mind. Used or opened perfumes also cannot be returned.

Cancelling or changing an order

You can cancel or change an order free of charge if we have not started preparing it. Contact us as soon as you can. Once an order has been made up or is out for delivery, it can no longer be cancelled.

Substitutions

Flowers are seasonal. If a particular stem is unavailable on the day, our florists may substitute a flower of equal or greater value in the same style and colour.

How refunds are paid

Approved refunds are returned to your original payment method. Card refunds usually take several working days to appear, depending on your bank.